Return & Refund Policy

1. No Returns or Exchanges

Due to the nature of our business, which includes custom branding, private labeling, and bulk manufacturing, we cannot accept returned inventory. Please ensure all product specifications, quantities, packaging requirements, and custom artwork are thoroughly reviewed and confirmed with our sales team before placing your wholesale order.

2. Quality Assurance & Defects

We stand behind our precision 3D recovery technology. All units undergo strict QC inspection prior to shipment. In the rare event that you receive products with manufacturing defects or damage caused during transit:

• You must notify us within 7 days of receiving the shipment.
• Clear photos or videos of the defect/damage must be provided for our engineering team to verify.
• If verified as a factory defect, we will provide replacement parts or free replacements in your next order. We do not issue cash refunds.

3. Shipping & Customs

Buyers are responsible for verifying import regulations, customs duties, and taxes in their destination country. We cannot accept returns or issue refunds for orders seized by customs, delayed by customs clearance, or rejected due to buyer's failure to comply with local import laws.

4. Contact Us

If you have any questions regarding this policy or need to verify order specifications before production, please contact our B2B support team: